Orders received with missing or damaged items must be reported within 30 days of ship date.
For a replacement due to a manufacturers defect, please submit a claim within 90 days of original order ship date and we will replace the item. If the item is no longer available, we will issue a product credit to your account.
For a refund, please submit a claim within 30 days of original order shipment date and we will issue a credit back to the original form of payment. Any refund requests submitted after 30 days of the ship date will receive a product credit to the account.
Inscriptions® items are non-cancellable, non-returnable and non-refundable, with the exception of manufacturing defects, or if visual previewing is drastically different from the actual personalized product when delivered. Online previewing is intended to represent how the final product will look, but subtle differences will occur.